Service terms

1. Who you are working with

The provider is Jan Valenta, a Czech sole trader, IČO 17666180. His registered address and contact details appear under Provider information. These terms apply to personal online table-tennis coaching purchased by an individual consumer.

Every plan is for one named player. For a player under 18, a parent or legal guardian is the customer: they apply, agree the plan, manage the account and payment, and stay appropriately involved in communication and supervision. Clubs and business purchasers should contact Jan for a separate offer before paying.

These revised terms apply to new purchases made under them. Existing clients keep their agreed price and service terms unless a change is expressly agreed with them. A website update does not change an existing contract.

2. Choose the level of support

All plans include personal attention, useful priorities and coaching delivered with reasonable care and skill. Your own practice, table access, equipment, recording device and internet connection are arranged by you. Jan can work through the portal, email, agreed messaging tools and video calls; the practical channels are confirmed before you start.

3. Agree the plan before payment

The application and fit call are free. They do not purchase coaching, reserve a paid place or authorise a charge. Jan first checks that the plan and available times fit your needs.

Before you pay, you receive a written summary of the named player, chosen plan, total monthly price, start date, first paid period, renewal date, coaching-week boundaries, compatible time windows and any individual arrangements. For Partnership, it includes the initial rhythm and agreed preparation priorities. These terms and the cancellation policy are part of that offer.

The paid contract is formed when you accept the offer and successfully complete its subscription checkout. You can review and correct your details before payment. The contract is made in English unless another language is expressly agreed. We provide the accepted plan and terms in a form you can keep, such as an email or attached document, before coaching begins. A payment receipt alone does not replace that confirmation.

Starting during the 14-day withdrawal period requires your separate, express request. Otherwise, coaching starts after that period on the agreed date. Time between payment and the agreed start does not use up your paid coaching period. See withdrawal and early starts.

4. Monthly price and renewal

Focus is €350, Development €750 and Partnership €1,500 per calendar month. These are the total consumer prices, including any applicable taxes; no tax is added on top of the advertised price. Any applicable tax breakdown is shown on the invoice. Payment methods available to you are displayed at checkout. Your bank may apply its own currency-conversion charges.

The subscription renews automatically each month until cancelled. The first paid period and exact renewal date are shown before payment and in your confirmation. There is no minimum commitment beyond the first monthly period. Monthly billing is not a four-week package: the weekly coaching rhythm continues across renewal dates.

You can stop the next renewal through subscription management or by emailing ttvalenta@gmail.com before that renewal is due. There is no additional cancellation-notice period or cancellation fee. See the cancellation policy for timing and refunds.

Plan changes require agreement and normally start at the next renewal. Any earlier change needs a written agreement on its price, service and effective date before an extra charge. A new advertised price does not automatically change your agreed price; any change requires advance notice and your express agreement. If no agreement is reached, either side can end future renewals, while the current paid period is honoured.

If payment fails, we contact you to resolve it. Services for an unpaid period may be paused; service already paid for remains due. We do not add a new charge or change your plan without authorisation.

5. Whole appointments, a weekly rhythm

One session means one continuous 60-minute appointment. A Focus or Development session cannot be split into four 15-minute calls, exchanged for a bank of minutes, or shared between players. The session may cover whichever included coaching activity is most useful that week.

A coaching week is seven consecutive calendar days beginning on your agreed service start date, measured in Europe/Prague time. For example, a Thursday start means Thursday to Wednesday. Your confirmation shows the dates and the equivalent appointment times in your local time zone. A monthly renewal does not restart a coaching week.

Focus includes one session in each coaching week and Development includes two. The allowance is available when that week begins during your paid service period. In a final partial week, we retain the full weekly allowance and arrange those appointments before the paid period ends. If Jan cannot offer suitable times within your agreed availability, he offers a replacement by agreement or a proportionate refund for the undelivered service.

Unused weekly appointments do not accumulate or roll over. The exceptions are an agreed reschedule and a replacement for a problem on our side, as explained in the rescheduling policy. Ending a session early by choice does not create unused minutes to book later.

Partnership is planned around the player’s needs rather than a weekly allowance. Session lengths and the mix of calls, reviews and messages are agreed for the work in hand. Any extra help Jan voluntarily provides in another plan does not permanently change that plan’s agreed scope.

6. Scheduling and preparation

We agree compatible coaching windows before payment. A proposed time is booked only when both sides confirm it in the portal or an agreed written channel. Priority for new, unconfirmed times is Partnership, then Development, then Focus. A confirmed appointment is respected at every level. Priority never removes another client’s confirmed booking or the weekly service they have bought.

Send usable footage and tournament dates early enough for Jan to confirm what can be reviewed and when. Focus covers your own footage in sessions. Development uses session time for your footage or tournament opponents. Partnership includes preparation outside calls for the footage and opponents agreed with Jan. Where footage is unavailable or a deadline cannot be met, agree a useful alternative before relying on that preparation.

For a change of plans, give at least 24 hours’ notice. The rescheduling policy explains timely changes, missed calls, emergencies, technical problems and coach cancellations. Any holiday pause must be agreed in writing, including its billing and service dates; it is not automatic.

7. Participation, footage and privacy

Give accurate information about your goals, availability and relevant limitations. Keep login and meeting links private. Share only footage and material you are entitled to provide, and use private or restricted links where practical. A parent or guardian is responsible for appropriate supervision of a junior player.

You keep ownership of your footage. Jan may access and use it to deliver and administer your coaching. Your identity, messages, footage and results will not be published for marketing without separate permission. Recording a private call also requires agreement from the participants.

Jan’s plans, feedback and analyses are for your personal training. You may keep them for that purpose, but may not sell or republish them without permission. The Privacy notice explains how applications, coaching records, communications and optional health information are handled.

Coaching can guide your decisions, but improvement and competition results cannot be guaranteed. Train safely and seek appropriately qualified advice for injury or health concerns. Sports coaching does not replace medical treatment or other regulated professional care.

8. When something goes wrong

Tell Jan if the service is missing, late or different from what was agreed. Depending on the problem, a remedy may be replacement coaching, correction, a price reduction or a refund. A weekly-expiry or missed-appointment rule does not remove your rights when Jan has failed to deliver.

If Jan cannot continue a prepaid period, he offers an agreed alternative or a proportionate refund for undelivered service. Serious abuse, unlawful activity or misuse of private access may justify ending the relationship. Where a problem can reasonably be resolved, we explain it and allow a reasonable opportunity to put it right. Ending the relationship does not create an automatic right to keep all prepaid fees.

Nothing here excludes liability that cannot lawfully be excluded or removes mandatory consumer protections. Statutory rights take priority over any conflicting term. If one provision is invalid, the remaining provisions continue to apply.

9. Complaints and disputes

Send complaints to ttvalenta@gmail.com or the registered address in Provider information. Describe the service, the issue and the remedy you seek. We provide written confirmation of receipt and the outcome, including reasons if a claim is rejected.

Consumer service complaints are handled without unnecessary delay and resolved, with the outcome communicated, within 30 days unless you expressly agree to a longer period. Applicable rights if that deadline is missed remain available.

Consumers may seek out-of-court resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), ADR Department, at adr.coi.cz. This does not restrict access to a court or other lawful remedies.

Czech law governs the contract without removing mandatory consumer protection applicable in your country of habitual residence. Jurisdiction follows applicable law. Changes to these website terms do not retrospectively change a contract already made.